Plain English summary: Gluebox collects your contact information when you reach out or book a demo. We use it to follow up with you and run our service. We never sell your data. You can opt out of SMS messages at any time by replying STOP.
Gluebox Media Services Inc. ("Gluebox," "we," "us," or "our") is a federally incorporated Canadian company providing AI-powered automation services to local businesses in the Greater Toronto Area. Our registered address is in Ontario, Canada.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at gluebox.ca, contact us, or use our services.
We use GoHighLevel (GHL) as our CRM and communication platform. When you interact with our booking calendar, chat widget, or SMS system, information is processed through GHL's infrastructure in accordance with their privacy policy.
We use the information we collect to:
Gluebox sends SMS messages to contacts who have explicitly opted in to receive them. By submitting your phone number through our website form or booking calendar and checking the SMS consent checkbox, you agree to receive text messages from Gluebox Media Services Inc. including:
Message frequency: Varies based on your interaction with our services. Typically 1–5 messages per month.
Message and data rates: Standard message and data rates may apply depending on your mobile carrier plan.
Opt-out: You may opt out of SMS communications at any time by replying STOP to any message we send. You will receive one final confirmation message and no further SMS will be sent.
Help: Reply HELP to any SMS for assistance, or contact us at hello@gluebox.ca.
Mobile information sharing: We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes. Your mobile information is used solely for delivering the communications you have consented to receive from Gluebox Media Services Inc.
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.
We do not sell your personal information. We may share your information with:
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and use of reputable third-party platforms with their own security practices.
No method of transmission over the internet is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact and communication records are typically retained for a period of 3 years from your last interaction with us, unless you request deletion sooner.
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to:
To exercise any of these rights, contact us at hello@gluebox.ca. We will respond within 30 days.
We comply with Canada's Anti-Spam Legislation (CASL). We only send commercial electronic messages (email or SMS) to individuals who have provided express or implied consent. Every marketing communication includes a clear and functional unsubscribe mechanism.
Our services are intended for business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
For unresolved privacy concerns, you may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.